Contact Center

What can a Contact Center Software do for your business?

Contact center softwares are on course to transform into Customer Engagement Hubs owing to the customer experience (CX) revolution that has changed the way business communicates. Customer Engagement hubs deliver True Omnichannel Experience across multiple touch-points, channels, and interactions taking a 360 degree view of customers. To deliver optimal customer experience, businesses are now nurturing customers throughout the journey.

Contact Center Software

Businesses today are stressing on strategies to define the customer experience delivered. More and more automation and control of processes is becoming the need of the hour. Business efficiency via technology and process innovation has prompted enterprises to adopt various existing tools. We define Ameyo as an advanced automation software which helps businesses across various domains to manage their customer interactions.

AMEYO is an all-in-one communication suite for Contact Centers and Enterprises offering next-generation information and communications management capabilities including ACD, IP-PBX, CTI, IVR, Predictive dialer, Voice Logger, Unified Presence, Sales Management, Customer Care, and Reporting. The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements.

Ameyo provides communications solutions for contact centers and enterprises of different types and sizes. The innovative and adaptive technology platform, Ameyo, offers redundancy, multi-tenancy, extensibility, and rapid development of new features for faster turnaround time. Solutions based on the Ameyo platform are comprehensive, yet flexible to meet the ever-evolving requirements of contact centers and enterprises. They are the ideal solution for any kind of contact centers or enterprise irrespective of size, technology (TDM or VoIP), nature of operations, or workforce distribution.

Ameyo call center software offers complete inbound and outbound capabilities including Predictive Dialer, ACD and IVR system, Voice Logger, and pre-integrated database, CRM, and reporting capabilities. Some other capabilities that Ameyo adds to your business infrastructure include:

  • Remote system access
  • Converged network
  • Multichannel support
  • Rapid application deployment
  • High availability
  • Fault tolerance
  • Reliability
  • Critical process duplication
  • Duplicated communication path
  • Fully redundant/secure solution

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